The Worst Way to Calm Someone Down

Kathy Sierra:

One of the most fascinating things I saw last week at the Parelli conference was a demonstration of taking three different extremely nervous (what they refer to as "right brain") horses--fearful, pacing, tense--and bring them to a relaxed state. What I expected was what we're all taught to do (or do instinctively with both pets and people)... a process of trying to be as calm and reassuring as possible. After all, becoming excitable ourselves can't possibly do anything but add more feul... right?

But what I saw was just the opposite.

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